Bonus Form

This form is designed to assess performance against the company’s standards and values. The aim is to provide a fair, transparent and consistent process for awarding monthly bonuses.

Rating Guide

☐ Green - expectations met

☐ Amber - improvement needed

☐ Red - expectation not met

☐ N/A (Not Applicable)

Note bonus is for persons who ‘Go the Extra Mile.’

It is discretionary so not up for debate but you are welcome to ask for one round of feedback.

Bonus Adjustment Guidelines

The adjustments below are guidelines only. Bonuse’ may increase, reduce or remove bonus based on severity, repetition and overall circumstances.

Dog Welfare & Safety

GPS Forgotten / Not Charged

  • 1st offence: Minus 1 week's bonus

  • 2nd offence: Minus 4 weeks' bonus

Failure to Follow Notes or Safety Procedures
Examples:

  • Not reading notes

  • Ignoring instructions

  • Poor dog management

  • Preventable incidents

Adjustment:

  • Minus 1 day to 4 weeks' bonus depending on severity.

Failure to Report Safety Concerns
Examples:

  • Dog pinning another dog

  • Escalating behavioural issues

  • Near misses

Adjustment:

  • Minus 1 day to 4 weeks' bonus depending on severity.

Attendance & Reliability

Late Arrival

  • 1st offence: Informal warning

  • 2nd offence: Minus 1 day's bonus

  • 3rd offence: Minus 2 weeks' bonus

  • Continued pattern: Up to full bonus removal

Poor Planning / Lack of Preparation
Examples:

  • Not reviewing schedules

  • Raising known issues at the last minute

  • Arriving unprepared

Adjustment:

  • Minus 1 day to 2 weeks' bonus.

Time Off clash
Where leave is booked despite another team member already being away and causes operational difficulties.

Adjustment:

  • Minimum deduction equal to the overlap period.

  • Maximum deduction of 4 weeks' bonus.

Client Service

Client Complaint

  • Minor complaint: Minus 1 day to 1 week

  • Significant complaint: Minus 1 to 4 weeks

  • Serious complaint causing loss of client or reputational damage: Up to full bonus removal

  • Time taken to deal with it taken into consideration.

Poor Client Communication
Examples:

  • Slow responses

  • Unprofessional communication

  • Failure to provide updates

Adjustment:

  • Minus 1 day to 2 weeks' bonus.

Teamwork & Communication

Complaint from Team Member
Where concerns are found to be genuine and relate to communication, professionalism or teamwork.

Adjustment:

  • First issue: Minus 1 day to 1 week

  • Repeated issues: Minus 1 to 4 weeks

  • Serious misconduct: Up to full bonus removal

Positive Contributions

Further Training / CPD
Examples:

  • Courses

  • Qualifications

  • Webinars

  • Shadowing

Adjustment:

  • Plus 1 day to 2 weeks' bonus.

Exceptional Client Feedback
Examples:

  • Glowing reviews

  • Unprompted praise

  • Positive mentions by name

Adjustment:

  • Plus 1 day to 2 weeks' bonus.

Covering Additional Work
Examples:

  • Short-notice cover

  • Taking on extra dogs

  • Supporting absent colleagues

Adjustment:

  • Plus 1 day to 2 weeks' bonus.

Helping the Business Grow
Examples:

  • Referrals

  • Community events

  • Promotion

  • Content creation

  • Generating leads

Adjustment:

  • Plus 1 day to 4 weeks' bonus.

Outstanding Teamwork & Initiative
Examples:

  • Supporting assistants

  • Solving problems independently

  • Going consistently above expectations

  • Helping others succeed

Adjustment:

  • Plus 1 day to 4 weeks' bonus.

Repeated issues will generally result in larger deductions than first-time occurrences. 

Where a team member openly acknowledges an issue, takes responsibility and demonstrates clear steps to prevent a recurrence, any deduction may be reduced or waived. They may be re taken into account in a future month if they do in fact re occur. 

Remember the pay charged to clients for you is your base pay. If you do not get bonus its not because you’ve done a bad job its because you’ve done a normal job. The bonus is for going beyond that. A safe way to get it it might be to think what have you done each day to earn bonus for that day.

This form is not compulsory but gives you an opportunity to let me know about stuff I may not have seen that you think might earn you bonus. Also if you are aware of stuff that might affect bonus you can acknowledge it here and show how you’ve learnt from it/ made up for it and then this could help avoid loss of some bonus. However if similar things happen in the future then that thing will be re taken into account.